British gas gas and electricity

Emergency numbers

Your electricity network operator looks after the safety and security of your electricity supply. Please contact one of the operators below in the event of an electrical emergency or power outage.



Contact numbers
Eastern UK Power Networks
0800 783 8838
East Midlands
WPD (East Midlands) 0800 056 8090
London Electricity UK Power Networks 0800 028 0247
Manweb SP MANWEB Plc 0845 272 2424
Midlands WPD (West Midlands) 0800 328 1111
Northern CE Electric UK 0800 66 88 77
Norweb Electricity North West Ltd 0800 195 4141
Scottish Hydro SP PowerSystems Ltd 0800 300 999
Scottish Power 0845 272 7999
Seeboard 0800 783 8866
Southern SSE Power Distribution 0800 072 7282
SWALEC WPD (South Wales) 0800 052 0400
SWEB WPD (South West) 0800 365 900
Yorkshire CE Electric 0800 375 675

0800 111 999 (This is a 24 hour emergency line).

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services emergency line immediately on 0800 111 999.


  • Open all doors and windows to ventilate the property.
  • Do not turn on/off any electrical switches.
  • Extinguish all naked flames, do not smoke, strike matches or do anything which could
    cause ignition.
  • If there are any electrical security entry phones/locks, please open door manually.

Faulty appliances

If you are covered by HomeCare

If you, a member of your household, or your property are at immediate risk, or if you smell burning, or if there is smoke coming from your fuseboard, lights or sockets, please call 999 immediately, then call us on 0800 048 1000.

For all other breakdowns covered by your agreement (excluding plumbing and drains) you can book online. If you have Kitchen Appliance Cover you can also book online for appliance breakdowns.

If you have an online account you can .

Don’t have an online account?

You can register for an online account now.

If you don’t have HomeCare

Whatever the problem, we can resolve it for a fixed, upfront price (we don’t agree with hidden costs or added extras). Even if we need to order extra parts and/or make another visit, we’ll keep going until the original problem is fully repaired. For a fixed-price quote, call us on 0800 000 999.

PayPoint outlets

Prepayment meter run out? Need to recharge your card? Need to find your nearest PayPoint?

Contact 0845 760 0633*

* Lines open 8am-8pm Mondays to Fridays, 8am-6pm Saturdays. BT customers will be charged a minimum of 4p per minute for this call (or 1p per minute during evenings and weekends).

A call set up fee of 3p applies to calls from residential lines. Non BT customers should check the cost of their call with their provider. Your call may be recorded and/or monitored for quality assurance and compliance purposes.

See also:
  • pest control chemicals
British Gas Trading Ltd. British Gas
Mobile Application (British Gas Trading Ltd.)
  • Log in or register for an online British Gas account.
  • Quickly and simply submit meter readings for both your gas and electricity accounts.
  • View and pay your energy bill, you can even download a PDF of your Gas and electricity bill.
  • Manage your Direct Debit, by increasing or decreasing your payments for your energy.
  • View your energy consumption month by month with our comprehensive graphs.
  • Book an engineer to fix a faulty appliance or to complete an Annual Service.
  • Compare your energy usage with others in your local area. View if you are the highest consumer of gas or electricity in your area.
  • Check the points balance of your Nectar card and see how many points have you ve earned by being a British Gas customer.
Barclays Bank Ltd charges for money transmission services to the Post Office, the British Gas Corporation and the Electricity Council ([1977-78 H.C.]134)
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