Duke Energy business Services

Duke Energy is committed to meeting your business energy needs. We can start, stop or transfer service within 3-5 business days. Requests are completed Monday-Friday from 8 a.m. to 9 p.m., and Saturdays from 8 a.m. to 9 p.m.

Complete this form to establish service at a new or existing location. Complete this online form if your business is upgrading equipment such as changing wiring, adding or removing equipment or changing load. All non-residential customers must establish credit prior to electric service connection. Several security deposit options are available for new businesses with unestablished credit or existing businesses with established credit risks. Use this online form to update the phone number, mailing address or service address for your account. Report a power outage using our online report form, or call our toll-free automated outage reporting line at 1-800-POWERON. Use this form to report an outdoor light that is not working.